Refund Policy

If you wish to cancel your registration for a live or on-demand webinar, you must notify AcademyIO at least 48 hours (two working days) before the scheduled event start time.

For eligible cancellations made within this period, AcademyIO will issue a credit note that can be used toward a future event. The credit note will remain valid for six months from the date of issuance.

If you cancel after the permitted cancellation deadline or do not attend the webinar, refund requests will not be processed under this standard cancellation policy.

Where available, AcademyIO may provide access to the webinar recording as an alternative. For eligible live webinar registrations, the on-demand recording may be provided after seven working days from the event date.

AcademyIO reserves the right to cancel or reschedule a live or on-demand webinar due to insufficient registrations, instructor illness, or unforeseen circumstances beyond our control.

In such cases, registered attendees will be notified, where practicable, at least 24 hours before the scheduled event start time.

If AcademyIO cancels a webinar, registered attendees will be eligible for a full refund of the amount paid for that webinar. Refunds will be processed within 10 working days.

If AcademyIO reschedules a webinar, registered attendees will be informed of the revised date and time, where practicable, at least 24 hours before the original scheduled start time.

If you cannot attend the rescheduled session, AcademyIO may provide access to the webinar recording where available.

Please contact our support team if you are unable to attend the revised session so we can review the available options.

AcademyIO sends webinar registration confirmations, joining instructions, and other relevant information to the email address provided during registration.

We cannot guarantee delivery when emails are blocked, filtered, delayed, or rejected by your email provider or organization's firewall or spam filters.

To help ensure successful delivery, please check your inbox, spam, and junk folders and ask your organization's IT team to allow emails from our official website domain.

If you have not received your registration confirmation or webinar joining instructions, please contact support@academyio.com before the event.

Customers are responsible for ensuring that their devices, internet connection, browser, and other technical requirements are suitable for attending an online webinar.

AcademyIO is not responsible for attendance difficulties caused by a customer's local internet connection, device configuration, firewall restrictions, browser problems, or other technical issues outside our reasonable control.

We recommend checking your system and internet connection before the scheduled webinar.

Please contact our support team if you experience technical difficulties accessing a webinar.

Webinar descriptions, learning objectives, speaker information, and other relevant details are provided to help customers make informed purchasing decisions.

Please review the webinar description and available details carefully before completing your purchase.

Because webinars may reflect the instructor's professional knowledge, experience, and teaching approach, dissatisfaction with the presentation style or subjective expectations alone does not automatically qualify for a refund under this policy.

However, if a webinar is materially different from its advertised description or there is another issue with the service provided, please contact our support team so the matter can be reviewed.

To request a cancellation, refund review, or credit note, email support@academyio.com.

Please include the following details in your email:

Our support team will review your request according to this Refund Policy and applicable requirements.

Where a refund is approved, AcademyIO will initiate processing within the timeframe specified in the applicable section of this policy.

The time it takes for the refunded amount to appear in your account may depend on your payment provider, bank, or payment method.

AcademyIO may update this Refund Policy from time to time to reflect changes in our services, operations, or applicable requirements.

The latest version published on this page will apply subject to applicable law and any mandatory consumer rights.

If you have questions about this Refund Policy, cancellations, webinar access, or refund requests, please contact:

AcademyIO Support

Email: support@academyio.com

Website: AcademyIO

We are committed to reviewing customer concerns fairly and providing clear information about our cancellation and refund procedures.